Animal Boarding Establishment Act 1963 License To Keep An Animal Boarding Establishment License Number 18/01448/AWACT
Before booking with Cotswold Animal Services, the dogs owner must bring their dog in person for a familiarisation meet and and greet and suitability assessment. The purpose of this is to assess the dogs temperament with other dogs and to assess the suitability of my home environment for your dog. This also provides the owner the opportunity to assess for yourself the suitability of Cotswold Animal Services home environment and raise any concerns you may have or ask any questions. Your dog/s must be of a trustworthy nature around children and other dogs in order to board with Cotswold Animal Services. It is your responsibility to inform me if this is not the case or you are unsure, and I do not board, walk or care for dogs with aggressive/reactive tendencies or any history of aggression. If a dog in my care displays aggressive tendencies or is deemed to be putting any person or dog around it at risk I will require the dog to be collected by you or your emergency contact in a timely fashion. Where this is not possible, I reserve the right to hand over the care of the dog over to a secure kennel for which you will be responsible for payment and no refund for the dogs stay with me will be given in this scenario. Regretfully I am unable to board dogs who are known to bark or howl disruptively, due to being residential boarding, consideration has to be given to my neighbours as a priority. I also have a duty of care to the other dogs in my home, to ensure they have a peaceful and stress-free day. Failure to disclose this behaviour will result in the emergency contact being utilised for cancellation of booking.
If your dog is showing signs of being unwell, please DO NOT bring your dog to day care/for boarding or send them on walks. Just like nursery or playgroup, we do not want illness rampaging unnecessarily through the other dogs, you must isolate your dog for the appropriate period of time and speak with the vet for advice on treatment. It is your responsibility to notify me of the situation, contact your vet for advice and not let your dog return until symptoms have passed and a period of clearance has passed on the end of it. Please also refer to my ***cancellations policy for refund policy’s in this scenario for ad-hock bookings/repeat bookings and boarding.
If your dog has diarrhoea/vomiting/blood in stools please contact your vet for advice and following any treatment required allow 48 hours after last symptom before sending your dog back into my care. For further information please click here.
Please contact your vet for advice and following any treatment required allow 48 hours after completing the course of treatment AND (not instead of) 48 hours symptom free before sending your dog back into my care. Click here for further information
All dogs in my care must be routinely vaccinated for KC and have this administered with 4 weeks grace prior to any booking here. That does not meant that your dog can’t catch the virus. If you notice any coughing/unusual croak like sounds from your dog please contact your vet for advice and treatment and do not send your dog in. Please also notify me should your dog have been in my care up to 7 days prior to symptoms. Here at CAS we have a 3 week rule, KC has a 14 day incubation period so we ask for 7 days CLEAR of last symptom before your dog can return to the rounds. For general information on Kennel Cough please click here For any other signs of sickness or illness you must contact your vet for advice/the all clear before sending your dog to my care.
If your dog becomes ill or shows any symptoms/behaviour that cause concern or puts anyone (human or canine)at risk; whilst in my care you understand that your dog will need to be isolated from the other dogs for their own safety. In the first instance I would call you to inform you of the situation; should you not be contactable and where necessary I would contact your emergency person named on your paperwork and they will collect your dog in a timely fashion. If I believe the dog to be at imminent risk I reserve the right to contact my vet for advice or treatment. If I believe the dog to be showing potentially contagious symptoms I will require it to be collected at the first possibility, and it will be isolated in the short term. In this instance there will be no refund for home boarding/ day care cut short.
In extreme circumstances there may need to be limitations put on my walk lengths or regular routines and patterns of care for your dog/s. These limitations will be in line with local weather warnings and Local Animal Welfare Organizations and enforcers. (Stroud District Council Dog Warden.) These limitations or restrictions are in place for your dogs safety.
In extreme heat your dogs walks may be limited to a shorter period of time than the usual hour. These walks will be woodland only (to offer shade) and will be to a stream or pond so the dogs can stay cool and keep hydrated. I will always carry fresh water for the dogs and will offer them a drink before or after their walk too. These walks may be at an earlier time than your usual slot or slightly later to avoid the hottest part of the day. In these circumstances I will contact you to advise you of my decision and if necessary give you the opportunity to cancel your walk at short notice without enforcing a cancellation fee. Dogs in for boarding or day care will be given the opportunity to stay cool at home indoors with short periods outside with alternative enrichment where walks have been limited. We have paddling pools for the summer and troughs and will set up areas of shade. We also freeze vegetables such as carrots for the dogs to enjoy. It is recommended that your dog is provided with a cooling jacket for such circumstances.
Wherever possible and if safe to do so I will always endeavor to still get to you for your routine walks and bookings. In the event that roads are closed making it impossible or extremely timely/dangerous to get to you or extreme weather warnings are in place with the recommendation not to drive a decision may be made by me that cancelation is the only option. In this scenario it may be at short notice. In this instance I will contact you to advise you of my decision and where necessary give you the opportunity to cancel your walk without enforcing a cancellation fee. Dogs in for boarding or day care will be given the opportunity to warm at home indoors with short periods outside with alternative enrichment where walks have been limited. We will introduce brain games and toys, chews and extra snuggles... thats if the dogs don't want to come sledging!!! It is recommended that your dog is provided with a drying fleece for such circumstances.
For bookings over 48 hours I require a 40% deposit. This secures the dates you would like and is non-refundable. If you wish to cancel your animal's care you are liable for the whole cost as outlined at booking. You can cancel and not be liable for full fee if one months notice is given in writing.
Any personal information held by Cotswold Animal Services will be held securely in a locked cupboard or on encrypted software in accordance with GDPR regulations. All staff that come into contact with your personal data are trained on how this data must be handled. You may request to see what information Cotswold Animal Services holds in relation to you and your dog/s at any time. Cotswold Animal Services does not use email marketing tools and does not share your data with third parties. Cotswold Animal Services may contact you by email, phone or text message in order to discuss your dogs care, future bookings or amendments, and offers/ dates that may be of interest / relevant to you. By contacting Cotswold Animal Services regarding products, services or further information you are actively agreeing to recieve communications in accordance with the context that is appropriate due to the nature of our work. You may opt out of receiving further communications at any time by emailing Cotswold Animal Services with "OPT OUT" as your message. Cotswold Animal Services is legally bound to hold all records of dogs in their care for a minimum of three years to comply with DEFRA's regulations. These records as outlined above are held securely in line with GDPR.
With the recent challenges that the coronavirus has brought to international travel I wanted to notify my Customers about a few considerations prior to your dog boarding with me here in my home.